Reference

Terms and Conditions That Govern Your 999a Account

These terms set out what you agree to when you open and use a 999a account, including how deposits via bKash, Nagad and Rocket are handled and what conditions apply to withdrawals.

Account eligibility applies by regionbKash, Nagad, Rocket coveredWithdrawal conditions stated clearlyTerms subject to change with noticeContact support for any dispute
999a Terms and Conditions That Govern Your 999a Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Start a live chat session from the account menu. Our support team can clarify specific clauses, flag disputes or walk you through a transaction query in real time.

Email Support

Send a detailed message to our support address for written responses to terms-related questions. Useful when you need a record of what was confirmed or agreed.

Account Help Centre

The help section inside your account covers common terms questions — wallet verification steps, withdrawal conditions and what triggers a transaction hold.

HOW WE HANDLE THIS

How 999a Applies These Terms in Practice

Knowing a rule exists is one thing — understanding how it works day to day is another. Here is how the main areas of these terms translate into real account actions.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. No session opens without that confirmation, which keeps your account wallet protected even if a password is exposed.

Transaction Records

Every bKash, Nagad and Rocket transaction is logged against your account. If a deposit or withdrawal is disputed, the log is the first thing we check — and we share that with you on request.

Term Change Notice

When these terms change, the updated version appears here with the revision date. We do not bury changes. If a change affects how your wallet or withdrawals work, the relevant section is flagged.

Dispute Handling

Raise a dispute through live chat or email and we respond with reference to the specific clause that applies. We aim to resolve wallet and transaction disputes by tracing the payment path end to end.

Common Questions About These Terms

These are the questions we hear most often about how the terms work, what they require and what to do if something is unclear.

Access and eligibility depend on your local law and the region you are in. These terms govern how your account works if you are in an eligible region — they do not override local legal restrictions.

We may suspend or close your account. Any balance that was obtained in breach of the terms may not be eligible for withdrawal. Our support team will contact you before any final action is taken.

Your withdrawal wallet must match the number registered to your account. If you need to update it, contact support before requesting a withdrawal — mismatches pause the transaction until we verify.

The updated version is posted here with a revision date. We do not email every change, so checking this page periodically is the reliable way to stay current on any updates.

When you deposit via Rocket, Nagad or bKash, we confirm the sender number matches your registered details. This step is required by the terms before your account balance is credited.

Contact us via live chat or email with your transaction reference. We trace the payment log across the relevant wallet rail and respond with the clause and outcome that applies to your case.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.